Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321362 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 1, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (26d early)
Dispatch 39.0d
Coordinators 3.3d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 2, 2026 (26 days early)
📅
41.6 days Total Age
⏱️
39.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
43.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 39.0 days stuck in "Entered"
⏱️
Total Delay 43.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.0d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321362
Type: Upgrade
Priority: PC
🚨 39.0 business days
👷
▶
3 Technician Assigned Jan 28, 12:32 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 54d 11h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-28T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Feb 1, 11:18 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled
To: Completed
Duration in Previous: 4d 10h
🏁
Status: Closed by Horace Barnes Feb 1, 11:39 PM
From: Completed
To: Closed
Duration in Previous: 19m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 1:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 16, 11:52 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 28, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (3)

Name Type Status Qty Amount Date
WL-03087380 Labor Open 0.75 $56.48 Feb 1, 11:18 PM
WL-03087381 Travel Open 82 $0.00 Feb 1, 11:18 PM
WL-03087382 Travel Open 82 $0.00 Feb 1, 11:18 PM

Details