Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321365 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 21, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 22)
✓ SLA Met (67d early)
Dispatch 47.0d
Coordinators 1.5d
Field Work 1.0d
Incomplete 0.9d (excluded)
Billing 7.7d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.9 days
Billing
7.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 22, 2026 (67 days early)
📅
56.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
16 transitions Status Changes
⚠️
55.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 55.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
8.4d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Billing Review
1.1d / 2.0d SLA
WO Correction Needed
2.5d
Incomplete
0.9d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Sams SN as WO 1322380 in Closed. 1322380 has pictures on SN attached so it should be correct.

JC12549-5405-004986


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321365
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 9, 11:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 66d 10h
⏱️
Labor Added Feb 10, 12:05 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 10, 12:12 AM
From: Assigned
To: Completed
Duration in Previous: 12h 18m
🏁
Status: Closed by Derick Velazquez Feb 10, 3:49 PM
From: Completed
To: Closed
Duration in Previous: 15h 37m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 27m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 9:41 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 15h
⏳ 2.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:47 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 4h
🏁
Status: Closed by Derick Velazquez Feb 17, 8:37 PM
From: Incomplete
To: Closed
Duration in Previous: 6h 49m
⏳ 3.4 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 20, 3:34 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 18h
⚠️
Status: Incomplete by Derick Velazquez Feb 21, 3:28 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 23h 53m
🏁
Status: Closed by Derick Velazquez Feb 21, 10:40 PM
From: Incomplete
To: Closed
Duration in Previous: 7h 12m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:17 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 18h
🏁
Status: Closed by Derick Velazquez Feb 24, 5:30 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 12m
📄
Status: Ready to Bill by Diane Patton Feb 24, 5:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15m
⏳ 3.8 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 0h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03098670 Labor Open 0.75 $56.48 Feb 10, 12:05 AM

Details