Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321367 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 25)
✓ SLA Met (6d early)
Dispatch 35.0d
Coordinators 1.5d
Field Work 1.0d
Billing 10.9d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
1.5 days
Field Work
1.0 days
Billing
10.9 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
46.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 46.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Billing Review
7.0d / 2.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/31/26 DPatton - are we billing for Wait Time?

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321367
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
3 Technician Assigned Jan 22, 3:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 14h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-22T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jan 24, 10:14 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 2d 6h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Jan 26, 8:09 AM
From: Completed
To: Closed
Duration in Previous: 1d 9h
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Jan 31, 12:44 PM
From: Closed
To: Billing Review
Duration in Previous: 5d 4h
⚠️ 7.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:07 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 23h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 16, 11:52 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 22, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03078136 Labor Open 0.25 $0.00 Jan 24, 10:14 PM
WL-03078137 Labor Open 0.75 $56.48 Jan 24, 10:14 PM

Details