Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321393 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 12)
✓ SLA Met (77d early)
Dispatch 48.0d
Coordinators 2.9d
Field Work 1.6d
Billing 0.1d
✓ SLA Met
Dispatch
48.0 days
Over SLA
Coordinators
2.9 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)
📅
50.7 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
50.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 50.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
2.9d / 0.5d SLA
Completed
1.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321393
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Status: Assigned Feb 10, 11:39 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 12, 12:17 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 2d 0h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:57 AM
From: Completed
To: Closed
Duration in Previous: 12h 40m
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 35m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03102932 Labor Open 0.75 $56.48 Feb 12, 12:17 PM

Details