Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321398 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Jan 29, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met (1d early)
Dispatch 39.0d
Coordinators 2.1d
Field Work 0.0d
Billing 1.9d
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
2.1 days
Over SLA
Field Work
0.0 days
Billing
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
40.2 days Total Age
⏱️
39.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 39.0 days stuck in "Entered"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321398
Type: Upgrade
Priority: PC
🚨 39.0 business days
👷
▶
4 Technician Assigned Jan 28, 11:23 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 54d 10h
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-28T13:00:00.000+0000
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Jan 29, 8:25 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Jan 29, 8:31 PM
From: Completed
To: Closed
Duration in Previous: 4m
⚠️ 5.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 11:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 28, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03084183 Labor Open 0.75 $56.48 Jan 29, 8:28 PM

Details