Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321404 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 601 E Rollins St, Orlando FL, 32803

Dec 5, 2025 → Feb 2, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 27)
✓ SLA Met (4d early)
Dispatch 37.0d
Coordinators 1.6d
Field Work 4.6d
Billing 1.7d
✓ SLA Met
Dispatch
37.0 days
Over SLA
Coordinators
1.6 days
Field Work
4.6 days
Over SLA
Billing
1.7 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Feb 2, 2026 (1 days late)
📅
41.6 days Total Age
⏱️
37.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 37.0 days stuck in "Entered"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
37.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Completed
4.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
NOSECONE GCX JACO UPGRADE
🔍 Technician Findings
NOSECONE GCX JACO UPGRADE
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321404
Type: Upgrade
Priority: PC
🚨 37.0 business days
👷
▶
3 Technician Assigned Jan 26, 11:29 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 52d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-26T13:00:00.000+0000
🆕
▶
3 Status: Entered Jan 26, 2:22 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0hVU0000013PEDYA2, Derick Velazquez
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-26T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Jan 27, 12:35 AM
From: Scheduled
To: Completed
Duration in Previous: 10h 12m
⏳ 4.0 business days
⏱️
Labor Added Jan 31, 2:41 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Feb 2, 12:06 AM
From: Completed
To: Closed
Duration in Previous: 5d 23h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 1:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Completed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 26, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03086548 Labor Open 0.75 $56.48 Jan 31, 2:41 PM

Details