Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321421 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 30, 2026

✅ Completed

PC Per client agreement

Target: Jan 31, 2026

🕐 Clock stopped: Completed (Jan 31)

✓ SLA Met

Dispatch 39.0d

Coordinators 2.4d

Billing 1.7d

✓ SLA Met

Dispatch
39.0 days
Over SLA

Coordinators
2.4 days
Over SLA

Billing
1.7 days
Over SLA

Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)

📅

41.0 days Total Age

⏱️

39.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

44.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 39.0 days stuck in "Entered"

⏱️

Total Delay 44.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

39.0d / 0.5d SLA

Assigned

2.4d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

4.0d / 1.0d SLA

Ready to Bill

1.7d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321421

Type: Upgrade

Priority: PC

🚨 39.0 business days

👷

▶

2 Technician Assigned Jan 28, 3:25 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Mandy Newman

From: Entered

To: Assigned

Duration in Previous: 54d 14h

⏳ 3.0 business days

⏱️

Labor Added Jan 30, 10:12 PM

Type: Labor

Status: Open

Qty: 0.75

✔️

▶

2 Status: Completed Jan 30, 11:19 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Raymond Ebanks

From: Completed

To: Closed

Duration in Previous: 3m

⏳ 4.1 business days

📄

Status: Ready to Bill by Diane Patton Feb 5, 1:02 PM

From: Closed

To: Ready to Bill

Duration in Previous: 5d 13h

⏳ 2.0 business days

📨

▶

2 Status: Invoice Pending Feb 6, 6:40 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⚠️ 7.7 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-253399

Bottlenecks

Entered

Duration: 39.0 business days (threshold: 4.0 business hours)

Exceeded by 38.5 business days

Assigned

Duration: 2.4 business days (threshold: 4.0 business hours)

Exceeded by 1.9 business days

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready to Bill

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 6.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Raymond Ebanks

Scheduled

N/A

Created

Dec 5, 1:04 AM

Invoice #

SM-253399

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03086231	Labor	Open	0.75	$56.48	Jan 30, 10:12 PM