Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321441 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (64 biz days early)
Active: 77 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
38d
▶ Clock Running
Status: Created
Dec 5 → Feb 2, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 8, 2026
4 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 10, 2026
2 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 21 → Feb 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Closed
Feb 22 → Feb 24, 2026
2 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 27 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
21d
▶ Clock Running
Status: Closed
Mar 1 → Mar 30, 2026
21 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 77 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 30, 2026
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 2 Created ▶ Running 38 38
Feb 2 → Feb 8 Assigned ▶ Running 4 42
Feb 8 → Feb 10 Completed ▶ Running 2 44
Feb 10 → Feb 13 Closed ▶ Running 3 47
Feb 13 → Feb 13 Ready to Bill ▶ Running 0 47
Feb 13 → Feb 16 Billing Review ▶ Running 0 47
Feb 16 → Feb 17 WO Correction Needed ▶ Running 1 48
Feb 17 → Feb 18 Incomplete ▶ Running 1 49
Feb 18 → Feb 20 Closed ▶ Running 2 51
Feb 20 → Feb 21 WO Correction Needed ▶ Running 0 51
Feb 21 → Feb 22 Incomplete ▶ Running 0 51
Feb 22 → Feb 24 Closed ▶ Running 2 53
Feb 24 → Feb 27 Ready to Bill ▶ Running 3 56
Feb 27 → Feb 27 Billing Review ▶ Running 0 56
Feb 27 → Mar 1 WO Correction Needed ▶ Running 0 56
Mar 1 → Mar 30 Closed ▶ Running 21 77
Mar 30 → Mar 30 Incomplete ▶ Running 0 77
Dispatch 39.0d
Coordinators 4.5d
Field Work 2.0d
Incomplete 1.0d (excluded)
Billing 7.6d
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
7.6 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Mar 30, 2026 (92 days early)
📅
78.0 days Total Age
⏱️
39.0d in Entered Longest Stage
🔄
21 transitions Status Changes
⚠️
78.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 39.0 days stuck in "Entered"
⏱️
Total Delay 78.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.0d / 0.5d SLA
Assigned
4.5d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
38.2d / 1.0d SLA
Ready to Bill
5.1d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
WO Correction Needed
2.3d
Incomplete
1.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/26 YCAMPOS - Duplicate SN (JC12549-5405-004818) WO-01321441 and WO-01322331 have the same #. WO-01322331 is already invoiced.

Duplicate SN (JC12549-5405-004818)

Same as WO 321437 & WO 1321567

wo 1321567 already invoiced.




THE SERIAL NUMBER IS JC12549-5405-004868 !!!

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321441
Type: Upgrade
Priority: PC
🚨 39.0 business days
👷
▶
2 Technician Assigned Feb 2, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 59d 13h
⚠️ 5.0 business days
⏱️
Labor Added Feb 8, 1:42 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 1:56 PM
From: Assigned
To: Completed
Duration in Previous: 5d 23h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 5:06 PM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 27m
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 5:03 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 23h
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:48 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 20h 45m
🏁
Status: Closed by Derick Velazquez Feb 17, 8:29 PM
From: Incomplete
To: Closed
Duration in Previous: 6h 40m
⏳ 3.4 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 20, 3:45 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 19h
⚠️
Status: Incomplete by Derick Velazquez Feb 21, 3:28 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 23h 43m
🏁
Status: Closed by Derick Velazquez Feb 21, 11:02 PM
From: Incomplete
To: Closed
Duration in Previous: 7h 33m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 24, 5:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 3.8 business days
💵
▶
2 Status: Billing Review Feb 27, 12:03 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Yecenia Campos
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4m
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Feb 28, 11:04 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 10h
🚨 21.0 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 30, 4:57 PM
From: Closed
To: Incomplete
Duration in Previous: 29d 16h
🏁
Status: Closed by Derick Velazquez Mar 30, 6:21 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 23m
⚠️ 8.7 business days
📄
Status: Ready to Bill by Diane Patton Apr 9, 5:31 PM
From: Closed, Ready to Bill, Billing Review
To: Ready to Bill, Billing Review, Closed
Duration in Previous: 9d 23h, 0m
📄
Status: Ready to Bill by Yecenia Campos Apr 9, 11:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 26m
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03096875 Labor Open 0.75 $56.48 Feb 8, 1:42 PM

Details