Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321446 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 9, 2026

✅ Completed
PC Per client agreement
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 9)
✓ SLA Met (18d early)
Dispatch 47.0d
Coordinators 0.2d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
0.2 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 9, 2026 (18 days early)
📅
47.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
49.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321446
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Status: Assigned Feb 9, 10:14 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Robert Lewis
🔧
▶
2 Status: Tech On Site Feb 9, 11:34 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Feb 9, 11:39 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 12, 3:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 4h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.8 business days
🧾
Invoice Created Feb 19, 8:53 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03097566 Labor Open 0.75 $56.48 Feb 9, 11:36 AM

Details