Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321453 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 31, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 31)
✓ SLA Met
Dispatch 41.0d
Coordinators 0.7d
Billing 7.0d
✓ SLA Met
Dispatch
41.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Billing
7.0 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
41.0 days Total Age
⏱️
41.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
46.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 41.0 days stuck in "Entered"
⏱️
Total Delay 46.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Closed
5.6d / 1.0d SLA
Billing Review
4.2d / 2.0d SLA
WO Correction Needed
1.8d
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321453
Type: Upgrade
Priority: PC
🚨 41.0 business days
👷
▶
2 Technician Assigned Jan 30, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 56d 11h
⏱️
▶
2 3x Labor Added Jan 31, 8:40 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19h 40m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 5:26 PM
From: Closed
To: Billing Review
Duration in Previous: 6d 8h
⏳ 4.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:13 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 18h
🏁
Status: Closed by Horace Barnes Feb 13, 5:11 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 16h 57m
📄
Status: Ready to Bill by Diane Patton Feb 13, 9:59 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 48m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Assigned
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03086350 Labor Open 0.75 $56.48 Jan 31, 8:40 AM
WL-03086351 Travel Open 82 $0.00 Jan 31, 8:40 AM
WL-03086352 Travel Open 82 $0.00 Jan 31, 8:40 AM

Details