Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321461 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 9, 2026

✅ Completed
PC Per client agreement
Target: Feb 27, 2026
🕐 Clock stopped: Completed (Feb 9)
✓ SLA Met (18d early)
Dispatch 47.0d
Coordinators 0.3d
Field Work 0.0d
Billing 7.7d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
0.3 days
Field Work
0.0 days
Billing
7.7 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 9, 2026 (18 days early)
📅
47.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
53.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 53.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
5.6d / 1.0d SLA
Billing Review
2.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 DPatton - This WO has all correct attachments. It is showing "Duplicate" on the Report - WO 1321564 was the duplicate and was Invoiced :(



Duplicate SN (see WO 1321456). Tech attached pics of the SN's so I'm assuming this WO is correct.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321461
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Status: Assigned Feb 9, 10:29 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Robert Lewis
🔧
▶
2 Status: Tech On Site Feb 9, 12:48 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Feb 9, 12:57 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 12, 3:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Feb 13, 5:52 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1d 2h
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 5:29 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 23h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Billing Review
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254695

Work Details (1)

Name Type Status Qty Amount Date
WL-03097613 Labor Open 0.75 $56.48 Feb 9, 12:51 PM

Details