Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (50 biz days early)
🕐 Clock stopped: Invoiced (Apr 17, 2026)
38d
▶ Clock Running
Status: Created
Dec 5 → Feb 2, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 8, 2026
4 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 10, 2026
2 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 57 of ? biz days used
33d
▶ Clock Running
Status: Closed
Mar 2 → Apr 16, 2026
33 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Incomplete
Apr 16 → Apr 17, 2026
1 business day (counted)
Running total: 91 of ? biz days used
Created: Dec 5, 2025
Invoiced: Apr 17, 2026
Show SLA Clock Detail (14 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 2 |
Created |
▶ Running
|
38 |
38 |
| Feb 2 → Feb 8 |
Assigned |
▶ Running
|
4 |
42 |
| Feb 8 → Feb 10 |
Completed |
▶ Running
|
2 |
44 |
| Feb 10 → Feb 13 |
Closed |
▶ Running
|
3 |
47 |
| Feb 13 → Feb 13 |
Ready to Bill |
▶ Running
|
0 |
47 |
| Feb 13 → Feb 16 |
Billing Review |
▶ Running
|
0 |
47 |
| Feb 16 → Feb 17 |
WO Correction Needed |
▶ Running
|
1 |
48 |
| Feb 17 → Feb 18 |
Incomplete |
▶ Running
|
1 |
49 |
| Feb 18 → Feb 24 |
Closed |
▶ Running
|
4 |
53 |
| Feb 24 → Feb 25 |
WO Correction Needed |
▶ Running
|
1 |
54 |
| Feb 25 → Mar 2 |
Incomplete |
▶ Running
|
3 |
57 |
| Mar 2 → Apr 16 |
Closed |
▶ Running
|
33 |
90 |
| Apr 16 → Apr 16 |
Billing Review |
▶ Running
|
0 |
90 |
| Apr 16 → Apr 17 |
Incomplete |
▶ Running
|
1 |
91 |
Incomplete
6.5d (excluded)
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
5.0 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
6.5 days
Billing
8.8 days
Over SLA
Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Apr 17, 2026 (74 days early)
⏱️
39.0d in Entered
Longest Stage
🔄
17 transitions
Status Changes
⚠️
86.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
39.0 days stuck in "Entered"
⏱️
Total Delay
86.2 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
2.0d
/ 1.0d SLA
Ready to Bill
5.6d
/ 1.0d SLA
Billing Review
1.1d
/ 2.0d SLA
WO Correction Needed
2.0d
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/17/26 Updated nosecone to match uploaded photos. WO corrected
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01321467
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
59d 9h
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
✔️
From:
Assigned
To:
Completed
Duration in Previous:
6d 3h
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 3h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 17h
💵
From:
Ready to Bill
To:
Billing Review
Duration in Previous:
7h 27m
✏️
From:
Billing Review
To:
WO Correction Needed
Duration in Previous:
3d 0h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
19h 38m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
1d 4h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
6d 0h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
14h 16m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
4d 11h
💵
From:
Closed
To:
Billing Review
Duration in Previous:
45d 2h
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
15h 9m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
23h 2m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 0h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
5d 1h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
5m
🧾
Invoice Number:
SM-260178
Bottlenecks
Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 33.4 business days (threshold: 1.0 business days)
Exceeded by 32.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03096877 |
Labor |
Open |
0.75 |
$56.48 |
Feb 8, 1:43 PM |