Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321467 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Apr 17, 2026

✅ Completed
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Invoiced (Apr 17)
✓ SLA Met (74d early)
Dispatch 42.0d
Coordinators 5.0d
Field Work 2.0d
Incomplete 6.5d (excluded)
Billing 9.9d
✓ SLA Met
Dispatch
42.0 days
Over SLA
Coordinators
5.0 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
6.5 days
Billing
9.9 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 17, 2026 (74 days early)
📅
96.0 days Total Age
⏱️
42.0d in Entered Longest Stage
🔄
17 transitions Status Changes
⚠️
89.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 42.0 days stuck in "Entered"
⏱️
Total Delay 89.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
42.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
42.5d / 1.0d SLA
Ready to Bill
5.6d / 1.0d SLA
Billing Review
2.1d / 2.0d SLA
WO Correction Needed
2.1d
Incomplete
6.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17/26 Updated nosecone to match uploaded photos. WO corrected

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321467
Type: Upgrade
Priority: PC
🚨 42.0 business days
👷
▶
2 Technician Assigned Feb 2, 10:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 59d 9h
⚠️ 5.0 business days
⏱️
Labor Added Feb 8, 1:43 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 1:56 PM
From: Assigned
To: Completed
Duration in Previous: 6d 3h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 5:15 PM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 27m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 6:12 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 0h
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:50 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19h 38m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 18, 6:28 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 4h
⏳ 4.7 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 0h
⚠️
Status: Incomplete by Derick Velazquez Feb 25, 8:57 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 14h 16m
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Mar 1, 8:11 PM
From: Incomplete
To: Closed
Duration in Previous: 4d 11h
🚨 33.0 business days
💵
Status: Billing Review by Yecenia Campos Apr 15, 11:22 PM
From: Closed
To: Billing Review
Duration in Previous: 45d 2h
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:32 PM
From: Billing Review
To: Incomplete
Duration in Previous: 15h 9m
🏁
Status: Closed by Derick Velazquez Apr 17, 1:34 PM
From: Incomplete
To: Closed
Duration in Previous: 23h 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 20, 2:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 25, 3:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 1h
💰
Status: Invoiced by Diane Patton Apr 25, 3:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⚠️ 5.0 business days
🧾
Invoice Created May 1, 2:43 PM
Invoice Number: SM-260178

Bottlenecks

Entered
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 33.4 business days (threshold: 1.0 business days)
Exceeded by 32.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-260178

Work Details (1)

Name Type Status Qty Amount Date
WL-03096877 Labor Open 0.75 $56.48 Feb 8, 1:43 PM

Details