Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321479 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 2, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (26d early)
Dispatch 42.0d
Coordinators 0.6d
Field Work 0.0d
Billing 1.6d
✓ SLA Met
Dispatch
42.0 days
Over SLA
Coordinators
0.6 days
Field Work
0.0 days
Billing
1.6 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 2, 2026 (26 days early)
📅
42.0 days Total Age
⏱️
42.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 42.0 days stuck in "Entered"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
42.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321479
Type: Upgrade
Priority: PC
🚨 42.0 business days
👷
▶
4 Technician Assigned Feb 2, 10:07 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 59d 9h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-02T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔧
Status: Tech On Site by Robert Lewis Feb 2, 2:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 44m
✔️
▶
2 Status: Completed Feb 2, 3:01 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Feb 2, 3:06 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Feb 2, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03088258 Labor Open 0.75 $56.48 Feb 2, 3:03 PM

Details