Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321488 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 2)
✓ SLA Met (26d early)
Dispatch 40.0d
Coordinators 2.7d
Field Work 3.1d
Billing 0.0d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
2.7 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
0.0 days
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
44.1 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
43.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 43.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
3.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO as requested. (WO-01349877)

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321488
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
3 Status: Assigned Jan 29, 10:21 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-29T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 2, 12:05 AM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 3d 13h, 0m
✔️
Status: Completed by Horace Barnes Feb 2, 12:24 AM
From: Reschedule
To: Completed
Duration in Previous: 18m
⏳ 3.0 business days
🏁
Status: Closed by Horace Barnes Feb 4, 7:42 PM
From: Completed
To: Closed
Duration in Previous: 2d 19h
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:23 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.1 business hours
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03087399 Labor Open 0.5 $56.48 Feb 2, 12:05 AM

Details