Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321489 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 9, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Mar 9)
✓ SLA Met (52d early)
Dispatch 46.0d
Coordinators 1.0d
Field Work 2.0d
Incomplete 3.6d (excluded)
Billing 6.5d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
3.6 days
Billing
6.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
67.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
16 transitions Status Changes
⚠️
61.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 61.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
18.1d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
Billing Review
1.1d / 2.0d SLA
WO Correction Needed
2.8d
Incomplete
3.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 Ycampos - WO has been placed in WOC multiple times but it is still incorrect. WO has Nosecone SN of JC12549-5405-004390, however pic has Nosecone SN# JC12546-5405-004390. Updated SN. Placed WO in RTB to bill in friday's cycle.


3/5/26 YCampos - Nosecone SN JC12549-5405-004821 on checklist does not match WO SN JC12549-5405-004390.

Duplicate SN (JC12549-5405-004821) Same as WO 1321875. The other WO has pictures of the SN's. Please double-check the SN on this device. thank you!

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321489
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 6, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 63d 10h
⏳ 1.0 business days
⏱️
Labor Added Feb 8, 1:43 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 1:56 PM
From: Assigned
To: Completed
Duration in Previous: 2d 2h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 5:15 PM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 27m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 6:19 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 0h
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:50 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19h 30m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 18, 6:28 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 4h
⏳ 4.7 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:41 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 0h
🏁
Status: Closed by Derick Velazquez Feb 25, 8:45 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 14h 4m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 7:19 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 10h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 12:24 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 5h 4m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Mar 9, 1:47 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 12h
⏳ 4.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 12, 2:56 PM
From: Closed, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3d 1h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 3h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 7.6 business hours (threshold: 4.0 business hours)
Exceeded by 3.6 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03096878 Labor Open 0.75 $56.48 Feb 8, 1:43 PM

Details