Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321502 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Jan 26)
✓ SLA Met (5d early)
Dispatch 35.0d
Coordinators 0.9d
Field Work 0.1d
Incomplete 0.1d (excluded)
Billing 11.6d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
0.9 days
Field Work
0.1 days
Incomplete (excluded from total)
0.1 days
Billing
11.6 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
47.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 47.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
6.6d / 1.0d SLA
Incomplete
0.1d
Billing Review
7.8d / 2.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.30.26 Ycampos

@[Fady Messak]​ @[Chris Bakkemo]​ this WO has downtime, are we charging for it? placing in BR for now until we hear back.

cc @[Diane Patton]​ 

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321502
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
3 Technician Assigned Jan 22, 1:58 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 12h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-22T13:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jan 22, 9:19 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech Off Site
To: Completed
Duration in Previous: 0m
🏁
Status: Closed by Robert Lewis Jan 22, 10:27 PM
From: Completed
To: Closed
Duration in Previous: 1h 6m
⏳ 2.2 business days
⚠️
Status: Incomplete by Fady Messak Jan 26, 12:59 PM
From: Closed
To: Incomplete
Duration in Previous: 3d 14h
⏱️
▶
2 Labor Added Jan 26, 1:43 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
🏁
Status: Closed by Robert Lewis Jan 26, 1:51 PM
From: Incomplete
To: Closed
Duration in Previous: 52m
⚠️ 5.0 business days
💵
Status: Billing Review by Yecenia Campos Jan 30, 12:57 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 23h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:07 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 23h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Billing Review
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 22, 8:00 AM
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03079106 Labor Open 0.75 $56.48 Jan 26, 1:43 PM
WL-03079108 Labor Open 1.75 $0.00 Jan 26, 1:45 PM

Details