Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321506 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (51 biz days early)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 18 Assigned ▶ Running 1 49
Dispatch 49.0d
Coordinators 1.0d
Field Work 0.1d
Billing 2.5d
✓ SLA Met
Dispatch
49.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
0.1 days
Billing
2.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
49.3 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321506
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 12:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 11h
⏱️
▶
2 Labor Added Feb 17, 8:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned
To: Completed
Duration in Previous: 8h 0m
🏁
Status: Closed by Horace Barnes Feb 17, 9:11 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 3:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 0h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254695

Work Details (1)

Name Type Status Qty Amount Date
WL-03109542 Labor Open 0.75 $56.48 Feb 17, 8:40 PM

Details