Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321507 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 4)

✓ SLA Met (85d early)

Dispatch 43.0d

Coordinators 1.7d

Field Work 0.0d

Billing 0.1d

✓ SLA Met

Dispatch
43.0 days
Over SLA

Coordinators
1.7 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)

📅

44.0 days Total Age

⏱️

43.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

45.7d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 43.0 days stuck in "Entered"

⏱️

Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

43.0d / 0.5d SLA

Assigned

1.7d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Installed/upgraded nosecone.                    

🔍 Technician Findings

                        Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321507

Type: Upgrade

Priority: PC

🚨 43.0 business days

👷

▶

2 Technician Assigned Feb 3, 1:09 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Angela Roosa

From: Entered

To: Assigned

Duration in Previous: 60d 12h

⏱️

▶

2 3x Labor Added Feb 3, 11:25 PM

3x Labor Added → 2x Expenses Added

💵

2x Expenses Added

Type: Expenses

Status: Open

Qty: 1

✔️

▶

2 Status: Completed Feb 4, 8:56 AM

Status: Completed → Status: Closed

🏁

Status: Closed by Raymond Ebanks

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 3.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 6, 6:11 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 9h

📨

▶

2 Status: Invoice Pending Feb 6, 6:40 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⚠️ 7.7 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-253399

Bottlenecks

Entered

Duration: 43.0 business days (threshold: 4.0 business hours)

Exceeded by 42.5 business days

Assigned

Duration: 1.7 business days (threshold: 4.0 business hours)

Exceeded by 1.2 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Raymond Ebanks

Scheduled

N/A

Created

Dec 5, 1:04 AM

Invoice #

SM-253399

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03090699	Labor	Open	0.5	$0.00	Feb 3, 11:25 PM
WL-03090700	Labor	Open	0.75	$56.48	Feb 3, 11:25 PM
WL-03090701	Travel	Open	13	$0.00	Feb 3, 11:25 PM
WL-03090702	Expenses	Open	1	$0.00	Feb 3, 11:27 PM
WL-03090703	Expenses	Open	1	$0.00	Feb 3, 11:27 PM