Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321515 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 6, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (22d early)
Dispatch 46.0d
Coordinators 0.2d
Field Work 0.0d
Billing 4.1d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
0.2 days
Field Work
0.0 days
Billing
4.1 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 6, 2026 (22 days early)
📅
46.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321515
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 6, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 63d 8h
💵
Expenses Added Feb 6, 9:42 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Robert Lewis Feb 6, 10:47 AM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 37m
⏱️
▶
2 3x Labor Added Feb 6, 10:52 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 7h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (4)

Name Type Status Qty Amount Date
WL-03094949 Expenses Open 1 $0.00 Feb 6, 9:42 AM
WL-03095070 Labor Open 0.5 $0.00 Feb 6, 10:52 AM
WL-03095071 Labor Open 0.75 $56.48 Feb 6, 10:52 AM
WL-03095072 Travel Open 11 $0.00 Feb 6, 10:52 AM

Details