Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321517 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (83d early)
Dispatch 44.0d
Coordinators 1.9d
Billing 4.2d
✓ SLA Met
Dispatch
44.0 days
Over SLA
Coordinators
1.9 days
Over SLA
Billing
4.2 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)
📅
45.3 days Total Age
⏱️
44.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
49.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 44.0 days stuck in "Entered"
⏱️
Total Delay 49.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
44.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321517
Type: Upgrade
Priority: PC
🚨 44.0 business days
👷
▶
2 Status: Assigned Feb 4, 2:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
⏱️
Labor Added Feb 5, 2:31 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Feb 5, 9:29 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03093456 Labor Open 0.75 $56.48 Feb 5, 2:31 PM

Details