Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321521 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (76d early)
Dispatch 48.0d
Coordinators 3.3d
Field Work 0.2d
Billing 0.1d
✓ SLA Met
Dispatch
48.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)
📅
50.7 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321521
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Technician Assigned Feb 10, 12:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 11h
⏳ 3.0 business days
⏱️
3x Labor Added Feb 12, 11:03 PM
Type: Labor
Status: Open
Qty: 1, 0.5, 0.75
✔️
Status: Completed by Derick Velazquez Feb 12, 11:36 PM
From: Assigned
To: Completed
Duration in Previous: 2d 10h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:58 AM
From: Completed
To: Closed
Duration in Previous: 1h 21m
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 35m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03104309 Labor Open 1 $0.00 Feb 12, 11:03 PM
WL-03104310 Labor Open 0.5 $0.00 Feb 12, 11:03 PM
WL-03104311 Labor Open 0.75 $56.48 Feb 12, 11:03 PM

Details