Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321527 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (23 biz days early)
Active: 77 biz days
🕐 Clock stopped: Invoiced (Mar 30, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 8, 2026
3 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 10, 2026
2 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
17d
▶ Clock Running
Status: Closed
Mar 5 → Mar 30, 2026
17 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 77 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 30, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 3 Created ▶ Running 39 39
Feb 3 → Feb 8 Assigned ▶ Running 3 42
Feb 8 → Feb 10 Completed ▶ Running 2 44
Feb 10 → Feb 13 Closed ▶ Running 3 47
Feb 13 → Feb 13 Ready to Bill ▶ Running 0 47
Feb 13 → Feb 16 Billing Review ▶ Running 0 47
Feb 16 → Feb 17 WO Correction Needed ▶ Running 1 48
Feb 17 → Feb 18 Incomplete ▶ Running 1 49
Feb 18 → Feb 24 Closed ▶ Running 4 53
Feb 24 → Feb 25 WO Correction Needed ▶ Running 1 54
Feb 25 → Mar 5 Closed ▶ Running 6 60
Mar 5 → Mar 5 WO Correction Needed ▶ Running 0 60
Mar 5 → Mar 30 Closed ▶ Running 17 77
Mar 30 → Mar 30 Incomplete ▶ Running 0 77
Dispatch 40.0d
Coordinators 3.6d
Field Work 2.0d
Incomplete 1.8d (excluded)
Billing 7.4d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
3.6 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
1.8 days
Billing
7.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 30, 2026 (31 days early)
📅
78.0 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
17 transitions Status Changes
⚠️
78.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 78.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
36.7d / 1.0d SLA
Ready to Bill
5.2d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
WO Correction Needed
2.1d
Incomplete
1.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/2026 Corrected Checklist and attached SNs photos


3/5/26 Ycampos - Nosecone duplicate JC12546-5405-004248 same as WO-01321694. Checklist has different WO JC12549-5405-004824

Duplicate SN (JC12549-5405-004824) See WO 1321460 WO 1321460 has pictures of SN's. Placing this WO in Corrections for tech to verify/correct SN.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321527
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
2 Technician Assigned Feb 3, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 12h
⏳ 4.0 business days
⏱️
Labor Added Feb 8, 1:43 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 1:57 PM
From: Assigned
To: Completed
Duration in Previous: 5d 0h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 4:54 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 26m
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 4:56 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 23h
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:53 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 20h 57m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 18, 6:44 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 4h
⏳ 4.7 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:39 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 23h
🏁
Status: Closed by Derick Velazquez Feb 25, 8:35 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 56m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 5:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 8h
🏁
Status: Closed by Derick Velazquez Mar 5, 5:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5m
🚨 17.9 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 30, 4:58 PM
From: Closed
To: Incomplete
Duration in Previous: 24d 22h
🏁
Status: Closed by Derick Velazquez Mar 30, 6:19 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 21m
⚠️ 5.7 business days
📄
Status: Ready to Bill by Diane Patton Apr 6, 5:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 17.2 business days (threshold: 1.0 business days)
Exceeded by 16.2 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-259033

Work Details (1)

Name Type Status Qty Amount Date
WL-03096881 Labor Open 0.75 $56.48 Feb 8, 1:43 PM

Details