Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321547 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 10, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 8)
✓ SLA Met (81d early)
Dispatch 46.0d
Coordinators 1.0d
Field Work 2.0d
Billing 8.2d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
8.2 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 10, 2026 (79 days early)
📅
48.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
18 transitions Status Changes
⚠️
64.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 64.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
21.5d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Billing Review
1.2d / 2.0d SLA
WO Correction Needed
4.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 CORRECTED


3/10/26 Ycampos - checklist and pictures are now good. However, duplicate nosecone SN is listed for this WO and WO-01319416 JC12602-5405-006460. There could only be 1 WO with nosecone SN.

3/5/26 Corrected Checklist and uploaded nosecone photo


3/5/26 DPatton - Missing SN picture. The checklist doesn't match the SN's on the WO. JC12551-5405-5118 is a duplicate SN (see wo 1321975)


2/24/26 DPatton - Missing SN pictures. The checklist doesn't match the SN's on the WO. Please correct.

2/16/26 DPatton - This WO has the same SN (JC12549-5405-004827) as WO 1322210. Please verify SN on this WO. (WO 1322210 has a screenshot of the SN). Please verify SN on this device

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321547
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 6, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 63d 10h
⏳ 1.0 business days
⏱️
Labor Added Feb 8, 1:43 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 1:57 PM
From: Assigned
To: Completed
Duration in Previous: 2d 2h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 5:14 PM
From: Completed
To: Closed
Duration in Previous: 2d 3h
⏳ 3.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 25m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 9:27 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 15h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 17, 4:47 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 7h
⚠️ 5.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:23 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 0h
🏁
Status: Closed by Derick Velazquez Feb 25, 8:25 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 15h 1m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 1:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 5h
🏁
Status: Closed by Derick Velazquez Mar 5, 2:39 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 52m
⏳ 4.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 10, 11:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
💵
Status: Billing Review by Yecenia Campos Mar 10, 11:43 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6m
✏️
Status: WO Correction Needed by Yecenia Campos Mar 10, 11:56 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 12m
🏁
Status: Closed by Derick Velazquez Mar 11, 12:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 12h 10m
⏳ 2.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 12, 1:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 4h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 7.7 business hours (threshold: 4.0 business hours)
Exceeded by 3.7 business hours
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03096884 Labor Open 0.75 $56.48 Feb 8, 1:43 PM

Details