Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321550 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 17)
✓ SLA Met (72d early)
Dispatch 52.0d
Coordinators 0.8d
Field Work 0.0d
Billing 4.5d
✓ SLA Met
Dispatch
52.0 days
Over SLA
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
4.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 17, 2026 (72 days early)
📅
52.1 days Total Age
⏱️
52.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
55.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 52.0 days stuck in "Entered"
⏱️
Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
52.0d / 0.5d SLA
Assigned
0.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
Ready to Bill
4.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 DPatton - Duplicate SN (JC12551-5405-005285) (see WO 1321899). This WO is correct according to the pictures/checklist. Moving WO 1321899 to Corrections.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321550
Type: Upgrade
Priority: PC
🚨 52.0 business days
👷
▶
2 Status: Assigned Feb 16, 12:55 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
⏱️
Labor Added Feb 16, 7:30 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Feb 16, 7:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Feb 17, 3:22 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 19h 42m, 0m
📄
Status: Ready to Bill by Diane Patton Feb 17, 5:36 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2h 13m
⏳ 4.8 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 22h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 6.7 business hours (threshold: 4.0 business hours)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-254695

Work Details (1)

Name Type Status Qty Amount Date
WL-03107865 Labor Open 0.75 $56.48 Feb 16, 7:30 PM

Details