Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321553 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 30, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 31)
✓ SLA Met
Dispatch 39.0d
Coordinators 2.5d
Billing 1.7d
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
2.5 days
Over SLA
Billing
1.7 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
41.0 days Total Age
⏱️
39.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
44.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 39.0 days stuck in "Entered"
⏱️
Total Delay 44.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.0d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321553
Type: Upgrade
Priority: PC
🚨 39.0 business days
👷
▶
2 Technician Assigned Jan 28, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 54d 13h
⏳ 3.0 business days
⏱️
Labor Added Jan 30, 9:57 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Jan 30, 10:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 1:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03086213 Labor Open 0.75 $56.48 Jan 30, 9:57 PM

Details