Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321571 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 16, 2026

✅ Completed

PC Per client agreement

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 16)

✓ SLA Met (11d early)

Dispatch 52.0d

Coordinators 0.3d

Field Work 0.0d

Billing 2.4d

✓ SLA Met

Dispatch
52.0 days
Over SLA

Coordinators
0.3 days

Field Work
0.0 days

Billing
2.4 days
Over SLA

Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 16, 2026 (11 days early)

📅

52.0 days Total Age

⏱️

52.0d in Entered Longest Stage

🔄

5 transitions Status Changes

⚠️

55.7d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 52.0 days stuck in "Entered"

⏱️

Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

52.0d / 0.5d SLA

Assigned

0.3d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.8d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321571

Type: Upgrade

Priority: PC

🚨 52.0 business days

👷

▶

2 Status: Assigned Feb 16, 9:58 AM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Ashley Luman

Technician: a0h8Y00000JjDuKQAV, Robert Lewis

🔧

▶

3 Status: Tech On Site Feb 16, 12:44 PM

Status: Tech On Site → Labor Added → Status: Closed

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.75

🏁

Status: Closed by Robert Lewis

From: Completed

To: Closed

Duration in Previous: 4m

⏳ 4.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 19, 3:25 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 2h

⏳ 3.0 business days

📨

▶

2 Status: Invoice Pending Feb 23, 4:13 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 52.0 business days (threshold: 4.0 business hours)

Exceeded by 51.5 business days

Closed

Duration: 3.8 business days (threshold: 1.0 business days)

Exceeded by 2.8 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:04 AM

Invoice #

SM-254695

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03107158	Labor	Open	0.75	$56.48	Feb 16, 12:46 PM