Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321621 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 2, 2026

✅ Completed

PC Per client agreement

Target: Feb 28, 2026

🕐 Clock stopped: Completed (Feb 2)

✓ SLA Met (26d early)

Dispatch 42.0d

Coordinators 0.3d

Field Work 0.0d

Billing 1.6d

✓ SLA Met

Dispatch
42.0 days
Over SLA

Coordinators
0.3 days

Field Work
0.0 days

Billing
1.6 days
Over SLA

Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 2, 2026 (26 days early)

📅

42.0 days Total Age

⏱️

42.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

44.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 42.0 days stuck in "Entered"

⏱️

Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

42.0d / 0.5d SLA

Assigned

0.3d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.4d / 1.0d SLA

Ready to Bill

1.6d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:04 AM

Work Order: WO-01321621

Type: Upgrade

Priority: PC

🚨 42.0 business days

👷

▶

2 Technician Assigned Feb 2, 12:48 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 59d 11h

🔧

▶

2 Status: Tech On Site Feb 2, 3:35 PM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.75

🏁

Status: Closed by Robert Lewis Feb 2, 3:41 PM

From: Completed

To: Closed

Duration in Previous: 5m

⏳ 4.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 5, 1:51 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 22h

⏳ 2.0 business days

📨

▶

2 Status: Invoice Pending Feb 6, 6:41 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⚠️ 7.7 business days

🧾

Invoice Created Feb 17, 11:10 AM

Invoice Number: SM-253399

Bottlenecks

Entered

Duration: 42.0 business days (threshold: 4.0 business hours)

Exceeded by 41.5 business days

Closed

Duration: 3.4 business days (threshold: 1.0 business days)

Exceeded by 2.4 business days

Ready to Bill

Duration: 1.6 business days (threshold: 1.0 business days)

Exceeded by 5.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:04 AM

Invoice #

SM-253399

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03088321	Labor	Open	0.75	$56.48	Feb 2, 3:38 PM