Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321660 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 4)
✓ SLA Met (24d early)
Dispatch 44.0d
Coordinators 0.1d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
44.0 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.0 days
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
44.0 days Total Age
⏱️
44.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
45.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 44.0 days stuck in "Entered"
⏱️
Total Delay 45.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
44.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321660
Type: Upgrade
Priority: PC
🚨 44.0 business days
👷
▶
2 Status: Assigned Feb 4, 12:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Robert Lewis
🔧
Status: Tech On Site by Robert Lewis Feb 4, 12:28 PM
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 26m, 0m
⏱️
▶
2 Labor Added Feb 4, 12:36 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03091176 Labor Open 0.75 $56.48 Feb 4, 12:36 PM

Details