Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
🕐 Clock stopped: Invoiced (Mar 9, 2026)
41d
▶ Clock Running
Status: Created
Dec 5 → Feb 5, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 8, 2026
1 business day (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 11, 2026
3 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Closed
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Dec 5, 2025
Invoiced: Mar 9, 2026
Show SLA Clock Detail (13 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 5 |
Created |
▶ Running
|
41 |
41 |
| Feb 5 → Feb 8 |
Assigned |
▶ Running
|
1 |
42 |
| Feb 8 → Feb 11 |
Completed |
▶ Running
|
3 |
45 |
| Feb 11 → Feb 13 |
Closed |
▶ Running
|
2 |
47 |
| Feb 13 → Feb 13 |
Ready to Bill |
▶ Running
|
0 |
47 |
| Feb 13 → Feb 16 |
Billing Review |
▶ Running
|
0 |
47 |
| Feb 16 → Feb 17 |
WO Correction Needed |
▶ Running
|
1 |
48 |
| Feb 17 → Feb 18 |
Incomplete |
▶ Running
|
1 |
49 |
| Feb 18 → Feb 24 |
Closed |
▶ Running
|
4 |
53 |
| Feb 24 → Feb 25 |
WO Correction Needed |
▶ Running
|
1 |
54 |
| Feb 25 → Mar 5 |
Closed |
▶ Running
|
6 |
60 |
| Mar 5 → Mar 6 |
WO Correction Needed |
▶ Running
|
1 |
61 |
| Mar 6 → Mar 9 |
Incomplete |
▶ Running
|
1 |
62 |
Incomplete
3.6d (excluded)
✓ SLA Met
Dispatch
42.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
2.7 days
Over SLA
Incomplete (excluded from total)
3.6 days
Billing
5.6 days
Over SLA
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Mar 9, 2026 (52 days early)
⏱️
42.0d in Entered
Longest Stage
🔄
16 transitions
Status Changes
⚠️
59.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
42.0 days stuck in "Entered"
⏱️
Total Delay
59.1 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
2.7d
/ 1.0d SLA
Ready to Bill
2.5d
/ 1.0d SLA
Billing Review
0.1d
/ 2.0d SLA
WO Correction Needed
2.9d
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
3/5/26 Ycampos - Nosecone SNJC12549-5405-004830 does not match WO SN JC12546-5405-004250.
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__3/9/2026 1:45 PM.pdf
Mar 9, 2026
Timeline
📋
Work Order:
WO-01321668
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
62d 9h
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
✔️
From:
Assigned
To:
Completed
Duration in Previous:
3d 3h
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 10h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2d 10h
💵
From:
Ready to Bill
To:
Billing Review
Duration in Previous:
7h 9m
✏️
From:
Billing Review
To:
WO Correction Needed
Duration in Previous:
2d 21h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
22h 55m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
1d 4h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
5d 23h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
13h 5m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
8d 9h
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
7h 12m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
3d 12h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
3d 1h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1d 2h
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
8m
🧾
Invoice Number:
SM-256547
Bottlenecks
Entered
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03096894 |
Labor |
Open |
0.75 |
$56.48 |
Feb 8, 2:10 PM |