Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321692 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 11, 2026

🔴 Behind
PC Per client agreement
Target: Apr 30, 2026
⚠ 14d overdue
Dispatch 44.0d
Coordinators 2.7d
Field Work 2.7d
Billing 41.8d
⚠ Overdue
Dispatch
44.0 days
Over SLA
Coordinators
2.7 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
41.8 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 (15 days overdue)
📅
48.7 days Total Age
⏱️
44.0d in Entered Longest Stage
🔄
13 transitions Status Changes
⚠️
96.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 44.0 days stuck in "Entered"
⏱️
Total Delay 96.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
44.0d / 0.5d SLA
Assigned
2.7d / 0.5d SLA
Completed
2.7d / 1.0d SLA
Closed
18.1d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Billing Review
38.1d / 2.0d SLA
WO Correction Needed
2.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 DPatton - missing nosecone SN picture



3/9/26 Ycampos - Placed WO in BR, Tech fixed duplicate SN#. Still missing pic of Nosecone SN#. Fady/Chris/Doug to determine if we can bill as is.


3/5/26 DPatton - Missing photo of SN. Checklist doesn't match the SN on the WO. 


Duplicate SN. See WO 1321807. WO 1321807 has pictures of SN's for verification. Placing WO 1321692 in Corrections for tech to verify SN.

JC12549-5405-004832


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:04 AM
Work Order: WO-01321692
Type: Upgrade
Priority: PC
🚨 44.0 business days
👷
▶
2 Technician Assigned Feb 4, 1:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 61d 12h
⏳ 3.0 business days
⏱️
Labor Added Feb 8, 2:15 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 2:24 PM
From: Assigned
To: Completed
Duration in Previous: 4d 0h
⏳ 2.1 business days
🏁
Status: Closed by Derick Velazquez Feb 11, 12:36 AM
From: Completed
To: Closed
Duration in Previous: 2d 10h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 10h
💵
Status: Billing Review by Diane Patton Feb 13, 5:49 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 9m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 3:07 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 21h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 17, 4:56 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 1h
⚠️ 5.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:28 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 0h
🏁
Status: Closed by Derick Velazquez Feb 25, 7:58 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 14h 30m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 1:51 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 5h
🏁
Status: Closed by Derick Velazquez Mar 5, 2:18 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 26m
⏳ 3.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 9, 10:20 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 7h
🚨 37.2 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 5:20 PM
From: Billing Review
To: Incomplete
Duration in Previous: 50d 18h

Bottlenecks

Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Billing Review
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:04 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03096900 Labor Open 0.75 $56.48 Feb 8, 2:15 PM

Details