Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321770 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (3d early)
Dispatch 38.0d
Coordinators 0.9d
Field Work 5.6d
Billing 0.1d
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
0.9 days
Field Work
5.6 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Feb 4, 2026 (3 days late)
📅
43.6 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
44.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 44.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Completed
5.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321770
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 27, 3:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 14h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
✔️
Status: Completed by Derick Velazquez Jan 27, 11:12 PM
From: Scheduled
To: Completed
Duration in Previous: 7h 20m
⏱️
3x Labor Added Jan 27, 11:45 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
⚠️ 5.0 business days
🏁
Status: Closed by Derick Velazquez Feb 3, 11:35 PM
From: Completed
To: Closed
Duration in Previous: 7d 0h
⏳ 3.1 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 5:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Completed
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (3)

Name Type Status Qty Amount Date
WL-03081163 Labor Open 0.5 $0.00 Jan 27, 11:45 PM
WL-03081164 Labor Open 0.5 $0.00 Jan 27, 11:45 PM
WL-03081165 Labor Open 0.75 $56.48 Jan 27, 11:45 PM

Details