Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321782 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 27)
✓ SLA Met (93d early)
Dispatch 38.0d
Coordinators 0.5d
Field Work 1.0d
Billing 4.1d
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
0.5 days
Field Work
1.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Jan 28, 2026 (92 days early)
📅
39.0 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
43.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 43.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
01/27/2026 LIser- Replaced and configured nosecone.
🔍 Technician Findings
01/27/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321782
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 27, 3:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 14h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T14:00:00.000+0000
⏱️
Labor Added Jan 27, 6:53 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Jan 27, 6:58 PM
From: Scheduled
To: Completed
Duration in Previous: 3h 48m
💵
4x Expenses Added Jan 28, 10:26 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Luis Iser Jan 28, 10:38 AM
From: Completed
To: Closed
Duration in Previous: 15h 40m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 6:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 7h
⏳ 4.7 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 44.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 27, 9:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (5)

Name Type Status Qty Amount Date
WL-03080705 Labor Open 0.75 $56.48 Jan 27, 6:53 PM
WL-03081315 Expenses Open 1 $0.00 Jan 28, 10:26 AM
WL-03081316 Expenses Open 1 $0.00 Jan 28, 10:26 AM
WL-03081317 Expenses Open 1 $0.00 Jan 28, 10:26 AM
WL-03081318 Expenses Open 1 $0.00 Jan 28, 10:26 AM

Details