Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321786 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (50 biz days early)
Active: 50 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
40d
▶ Clock Running
Status: Created
Dec 5 → Feb 4, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 8, 2026
2 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 11, 2026
3 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Closed
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 5, 2025 Invoiced: Feb 19, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 4 Created ▶ Running 40 40
Feb 4 → Feb 8 Assigned ▶ Running 2 42
Feb 8 → Feb 11 Completed ▶ Running 3 45
Feb 11 → Feb 13 Closed ▶ Running 2 47
Feb 13 → Feb 13 Ready to Bill ▶ Running 0 47
Feb 13 → Feb 16 Billing Review ▶ Running 0 47
Feb 16 → Feb 17 WO Correction Needed ▶ Running 1 48
Feb 17 → Feb 19 Incomplete ▶ Running 2 50
Dispatch 41.0d
Coordinators 3.0d
Field Work 2.7d
Incomplete 2.3d (excluded)
Billing 51.7d
✓ SLA Met
Dispatch
41.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
2.7 days
Over SLA
Incomplete (excluded from total)
2.3 days
Billing
51.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
51.0 days Total Age
⏱️
47.0d in Billing Review Longest Stage
🔄
14 transitions Status Changes
⚠️
94.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 47.0 days stuck in "Billing Review"
⏱️
Total Delay 94.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Completed
2.7d / 1.0d SLA
Closed
6.6d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Billing Review
47.2d / 2.0d SLA
WO Correction Needed
2.4d
Incomplete
2.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 DPatton - SN's & checklist were corrected. Placing in BR due to Wait time.

2/19/26 DPatton - WO has Wait Timecalculating. Will place in BR once tech attaches Cart SN.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321786
Type: Upgrade
Priority: PC
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 4, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 61d 8h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 8, 2:15 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 2:25 PM
From: Assigned
To: Completed
Duration in Previous: 4d 4h
⏳ 2.1 business days
🏁
Status: Closed by Derick Velazquez Feb 11, 12:36 AM
From: Completed
To: Closed
Duration in Previous: 2d 10h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 10h
💵
Status: Billing Review by Diane Patton Feb 13, 5:47 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 6m
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 11:28 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 17h
⏳ 1.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 4:56 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 5h
⏳ 2.9 business days
🏁
Status: Closed by Derick Velazquez Feb 19, 10:50 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 17h
✏️
Status: WO Correction Needed by Diane Patton Feb 19, 3:58 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5h 7m
🏁
Status: Closed by Derick Velazquez Feb 20, 10:27 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 29m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 24, 6:50 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 8h
🚨 47.6 business days
📄
Status: Ready to Bill by Diane Patton Apr 30, 5:43 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 64d 21h
⏳ 1.8 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-260864

Bottlenecks

Entered
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03096895 Labor Open 0.75 $56.48 Feb 8, 2:15 PM
WL-03096902 Labor Open 0.75 $0.00 Feb 8, 2:17 PM

Details