Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321804 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 8, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Mar 8)
✓ SLA Met (53d early)
Dispatch 46.0d
Coordinators 0.9d
Field Work 2.7d
Incomplete 1.0d (excluded)
Billing 7.9d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
0.9 days
Over SLA
Field Work
2.7 days
Over SLA
Incomplete (excluded from total)
1.0 days
Billing
7.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 8, 2026 (53 days early)
📅
66.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
15 transitions Status Changes
⚠️
63.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 63.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Completed
2.7d / 1.0d SLA
Closed
18.7d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Billing Review
1.2d / 2.0d SLA
WO Correction Needed
3.8d
Incomplete
1.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 Ycampos - Placing WO in RTB to bill without nosecone pic.


3/6/26 Unable to locate missing photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321804
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 6, 11:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 63d 10h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 8, 2:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 2d 2h
⏳ 2.1 business days
🏁
Status: Closed by Derick Velazquez Feb 11, 12:36 AM
From: Completed
To: Closed
Duration in Previous: 2d 10h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 10h
💵
Status: Billing Review by Diane Patton Feb 13, 5:47 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 5m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 11:23 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 17h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 17, 5:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 5h
⚠️ 5.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:27 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 0h
🏁
Status: Closed by Derick Velazquez Feb 24, 7:05 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 38m
⚠️ 7.6 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 1:38 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 18h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 9:21 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19h 43m
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 8, 4:09 PM
From: Incomplete
To: Closed
Duration in Previous: 2d 5h
⏳ 3.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 11, 11:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 7h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 18h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03096909 Labor Open 0.75 $56.48 Feb 8, 2:21 PM

Details