Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321816 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
Active: 62 biz days
🕐 Clock stopped: Invoiced (Mar 9, 2026)
38d
▶ Clock Running
Status: Created
Dec 5 → Feb 2, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 8, 2026
4 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Feb 8 → Feb 12, 2026
4 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Closed
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 24, 2026
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 9, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 9, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 2 Created ▶ Running 38 38
Feb 2 → Feb 8 Assigned ▶ Running 4 42
Feb 8 → Feb 12 Completed ▶ Running 4 46
Feb 12 → Feb 13 Closed ▶ Running 1 47
Feb 13 → Feb 13 Ready to Bill ▶ Running 0 47
Feb 13 → Feb 16 Billing Review ▶ Running 0 47
Feb 16 → Feb 17 WO Correction Needed ▶ Running 1 48
Feb 17 → Feb 18 Incomplete ▶ Running 1 49
Feb 18 → Feb 24 Closed ▶ Running 4 53
Feb 24 → Feb 25 WO Correction Needed ▶ Running 1 54
Feb 25 → Mar 5 Closed ▶ Running 6 60
Mar 5 → Mar 6 WO Correction Needed ▶ Running 1 61
Mar 6 → Mar 9 Incomplete ▶ Running 1 62
Dispatch 39.0d
Coordinators 4.5d
Field Work 3.7d
Incomplete 2.5d (excluded)
Billing 8.5d
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
3.7 days
Over SLA
Incomplete (excluded from total)
2.5 days
Billing
8.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 9, 2026 (52 days early)
📅
63.0 days Total Age
⏱️
39.0d in Entered Longest Stage
🔄
16 transitions Status Changes
⚠️
79.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 39.0 days stuck in "Entered"
⏱️
Total Delay 79.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.0d / 0.5d SLA
Assigned
4.5d / 0.5d SLA
Completed
3.7d / 1.0d SLA
Closed
34.7d / 1.0d SLA
Ready to Bill
5.2d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
WO Correction Needed
3.2d
Incomplete
2.5d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 Held back on billing for now per Fady he wanted to double check

3/12/26 Ycampos - Placing WO in RTB to bill without nosecone pic.



3/8/26 CORRECTED

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321816
Type: Upgrade
Priority: PC
🚨 39.0 business days
👷
▶
2 Technician Assigned Feb 2, 2:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 59d 13h
⚠️ 5.0 business days
⏱️
Labor Added Feb 8, 2:21 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Feb 8, 2:28 PM
Status: Completed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Feb 12, 12:14 AM
From: Completed
To: Closed
Duration in Previous: 3d 9h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 10h
💵
Status: Billing Review by Diane Patton Feb 13, 5:47 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 6h 53m
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 9:56 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 16h
⏳ 1.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 5:00 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 7h
🏁
Status: Closed by Derick Velazquez Feb 17, 8:47 PM
From: Incomplete
To: Closed
Duration in Previous: 3h 47m
⚠️ 5.4 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:45 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 21h
🏁
Status: Closed by Derick Velazquez Feb 25, 8:04 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 18m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 5:26 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 9h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 9:21 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 15h 55m
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Mar 9, 2:01 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 3h
🚨 21.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 6, 5:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 28d 3h
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Completed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 20.7 business days (threshold: 1.0 business days)
Exceeded by 19.7 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-259033

Work Details (2)

Name Type Status Qty Amount Date
WL-03096905 Labor Open 0.75 $56.48 Feb 8, 2:21 PM
WL-03096915 Expenses Open 1 $0.00 Feb 8, 2:32 PM

Details