Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321830 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 8, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Tech Off Site (Feb 4)
✓ SLA Met (85d early)
Dispatch 43.0d
Coordinators 1.7d
Field Work 3.7d
Billing 2.6d
✓ SLA Met
Dispatch
43.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
3.7 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 9, 2026 (80 days early)
📅
46.1 days Total Age
⏱️
43.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 43.0 days stuck in "Entered"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
43.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321830
Type: Upgrade
Priority: PC
🚨 43.0 business days
👷
▶
2 Technician Assigned Feb 3, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 12h
🔧
▶
2 Status: Tech On Site Feb 4, 6:12 AM
Status: Tech On Site → Status: Tech Off Site
🚗
Status: Tech Off Site by Konstantin Barsky
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4m
✔️
Status: Completed by Konstantin Barsky Feb 4, 12:11 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5h 54m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 8, 7:59 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 4d 7h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 2:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 43.0 business days (threshold: 4.0 business hours)
Exceeded by 42.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03097055 Labor Open 0.75 $56.48 Feb 8, 7:59 PM

Details