Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321837 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 12)
✓ SLA Met (77d early)
Dispatch 47.0d
Coordinators 3.6d
Billing 51.9d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
3.6 days
Over SLA
Billing
51.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
50.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
91.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 91.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Closed
7.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Billing Review
39.5d / 2.0d SLA
WO Correction Needed
11.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/9/26 YCampos - Placing in BR due to downtime.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321837
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 9, 2:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 66d 13h
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Feb 12, 11:22 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 21h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
💵
Status: Billing Review by Diane Patton Feb 13, 5:46 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1h 19m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 9:05 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 15h
🚨 11.0 business days
🏁
Status: Closed by Horace Barnes Mar 2, 5:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 14d 8h
⚠️ 5.8 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 9, 5:21 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 6d 23h, 0m
🚨 38.8 business days
📄
Status: Ready to Bill by Diane Patton Apr 30, 5:42 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 52d 0h
⏳ 1.8 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-260864

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Billing Review
Duration: 38.3 business days (threshold: 2.0 business days)
Exceeded by 36.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03102837 Labor Open 0.25 $0.00 Feb 12, 11:22 AM
WL-03102838 Labor Open 0.75 $56.48 Feb 12, 11:22 AM

Details