Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321851 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

🔴 Behind
PC Per client agreement
Target: Feb 27, 2026
⚠ 76d overdue
Dispatch 51.0d
Coordinators 0.0d
Field Work 0.1d
Billing 51.7d
⚠ Overdue
Dispatch
51.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.1 days
Billing
51.7 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 (77 days overdue)
📅
51.0 days Total Age
⏱️
51.6d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
104.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 51.6 days stuck in "Billing Review"
⏱️
Total Delay 104.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Billing Review
51.6d / 2.0d SLA
WO Correction Needed
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/1/26 DPatton - Duplicate nosecone JC12551-5405-005133 same as WO 1321435


2/19/26 DPatton - WO has Wait Time. Placing in BR.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321851
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 13, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 70d 8h
🔧
Status: Tech On Site by Robert Lewis Feb 13, 9:49 AM
From: Assigned
To: Tech On Site
Duration in Previous: 22m
⏱️
Labor Added Feb 13, 10:23 AM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
3 Labor Added Feb 13, 10:33 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 44m
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 19, 2:33 PM
From: Closed
To: Billing Review
Duration in Previous: 6d 3h
🚨 52.0 business days
✏️
Status: WO Correction Needed by Diane Patton May 1, 5:00 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 71d 1h
🏁
Status: Closed by Robert Lewis May 1, 6:21 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 20m
⏳ 1.7 business days
⚠️
Status: Incomplete by Diane Patton May 4, 6:05 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 23h

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 51.6 business days (threshold: 2.0 business days)
Exceeded by 49.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03104755 Labor Open 0.75 $56.48 Feb 13, 10:23 AM
WL-03104779 Labor Open 0.5 $0.00 Feb 13, 10:33 AM

Details