Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321854 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (76d early)
Dispatch 49.0d
Coordinators 2.8d
Field Work 0.2d
Billing 52.0d
✓ SLA Met
Dispatch
49.0 days
Over SLA
Coordinators
2.8 days
Over SLA
Field Work
0.2 days
Billing
52.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)
📅
51.0 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
103.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 103.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
2.8d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
4.6d / 1.0d SLA
Billing Review
47.5d / 2.0d SLA
Ready to Bill
4.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 DPatton - WO has Wait TIme - Placing in BR .

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321854
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 11, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 11h
⏳ 3.0 business days
⏱️
2x Labor Added Feb 13, 11:49 AM
Type: Labor
Status: Open
Qty: 1, 0.75
✔️
Status: Completed by Horace Barnes Feb 13, 12:10 PM
From: Assigned
To: Completed
Duration in Previous: 1d 23h
🏁
Status: Closed by Horace Barnes Feb 13, 2:07 PM
From: Completed
To: Closed
Duration in Previous: 1h 56m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 19, 2:43 PM
From: Closed
To: Billing Review
Duration in Previous: 6d 0h
🚨 48.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 4:22 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 67d 0h
⏳ 5.0 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-260864

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Billing Review
Duration: 47.5 business days (threshold: 2.0 business days)
Exceeded by 45.5 business days
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03104875 Labor Open 1 $0.00 Feb 13, 11:49 AM
WL-03104876 Labor Open 0.75 $56.48 Feb 13, 11:49 AM

Details