Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321866 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (94d early)
Dispatch 36.0d
Coordinators 2.0d
Billing 19.5d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
2.0 days
Billing
19.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
50.0 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
16 transitions Status Changes
⚠️
50.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
13.8d / 1.0d SLA
Billing Review
4.5d / 2.0d SLA
WO Correction Needed
3.0d
Ready to Bill
3.6d / 1.0d SLA
Invoiced
8.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321866
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
4 Technician Assigned Jan 23, 9:35 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 49d 8h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 1.9 business days
⏱️
3x Labor Added Jan 26, 7:01 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 82
✔️
Status: Completed by Horace Barnes Jan 26, 8:45 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
🚨 10.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:13 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 6h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:05 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
✔️
Status: Completed by Horace Barnes Feb 12, 4:10 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 4h 4m, 0m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 9:40 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 29m
⏳ 1.0 business days
🏁
Status: Closed by Horace Barnes Feb 15, 6:55 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 9h
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 3:11 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 20h
🏁
Status: Closed by Horace Barnes Feb 18, 11:01 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 19h 50m
📄
Status: Ready to Bill by Diane Patton Feb 18, 2:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 45m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Feb 23, 3:56 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 14m, 0m
⚠️ 9.0 business days
📄
▶
2 Status: Ready to Bill Mar 5, 7:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Ready to Bill
To: Invoiced
Duration in Previous: 2m
🚨 25.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 23, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078731 Labor Open 0.5 $56.48 Jan 26, 7:01 AM
WL-03078732 Travel Open 82 $0.00 Jan 26, 7:01 AM
WL-03078733 Travel Open 82 $0.00 Jan 26, 7:01 AM

Details