Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321892 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 29, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (5d early)
Dispatch 36.0d
Coordinators 1.5d
Field Work 4.6d
Billing 6.0d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
1.5 days
Field Work
4.6 days
Over SLA
Billing
6.0 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
40.5 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Completed
4.6d / 1.0d SLA
Closed
6.0d / 1.0d SLA
WO Correction Needed
1.8d
Ready to Bill
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Wait time


🔧 Work Performed
Nosecone GCX Upgrade
🔍 Technician Findings
Nosecone GCX Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321892
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
4 Technician Assigned Jan 23, 9:48 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 49d 8h
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 1.0 business days
⏱️
2x Labor Added Jan 25, 11:01 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Jan 25, 11:06 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 13h
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Jan 29, 11:24 PM
From: Completed
To: Closed
Duration in Previous: 4d 0h
⚠️ 5.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 5, 12:29 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 6d 13h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 8, 12:40 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 0h
⏳ 1.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Completed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 23, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03078529 Labor Open 1 $0.00 Jan 25, 11:01 PM
WL-03078530 Labor Open 1 $56.48 Jan 25, 11:01 PM

Details