Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321907 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 6, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 6)
✓ SLA Met (83d early)
Dispatch 45.0d
Coordinators 2.0d
Billing 1.9d
✓ SLA Met
Dispatch
45.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 6, 2026 (83 days early)
📅
46.0 days Total Age
⏱️
45.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 45.0 days stuck in "Entered"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Closed
4.1d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321907
Type: Upgrade
Priority: PC
🚨 45.0 business days
👷
▶
2 Technician Assigned Feb 5, 9:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 62d 8h
⏳ 2.0 business days
✔️
Status: Completed by Raymond Ebanks Feb 6, 6:51 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 3.6 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 11, 3:00 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 20h
⏱️
▶
2 Labor Added Feb 11, 6:36 PM
Labor Added → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 37m
📄
Status: Ready to Bill by Diane Patton Feb 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 5m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03101834 Labor Open 0.75 $56.48 Feb 11, 6:36 PM

Details