Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321928 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 4)
✓ SLA Met (85d early)
Dispatch 33.0d
Coordinators 4.0d
Field Work 0.0d
Incomplete 2.7d (excluded)
Billing 12.3d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
2.7 days
Billing
12.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)
📅
44.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
15 transitions Status Changes
⚠️
46.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 46.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
10.3d / 1.0d SLA
WO Correction Needed
0.6d
Completed
0.0d / 1.0d SLA
Incomplete
2.7d
Billing Review
6.5d / 2.0d SLA
Ready to Bill
5.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Same SN (JC12549-5405-004845) as WO 1321826. This WO has images attached so it should be correct. Placing WO 1321826in Corrections.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321928
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
4 Technician Assigned Jan 20, 3:55 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 46d 14h
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-20T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Jan 25, 11:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 7h, 0m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 31, 12:09 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 12h
⏳ 0.0 business days
✔️
▶
2 Status: Completed Feb 1, 7:16 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Fady Messak Feb 2, 1:32 PM
From: Closed
To: Incomplete
Duration in Previous: 18h 14m
⏳ 2.8 business days
🏁
Status: Closed by Horace Barnes Feb 4, 6:14 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 16h
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 4:27 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 10h
⏳ 4.9 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:19 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 19h
🏁
Status: Closed by Horace Barnes Feb 12, 4:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 25m
📄
Status: Ready to Bill by Diane Patton Feb 13, 9:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 30m
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 8h 34m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 5:22 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 23h
⏳ 4.8 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 22h, 0m
⚠️ 7.0 business days
🧾
Invoice Created Mar 3, 7:55 AM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Billing Review
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.2 business hours
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078601 Labor Open 0.75 $56.48 Jan 25, 11:54 PM
WL-03078602 Travel Open 82 $0.00 Jan 25, 11:54 PM
WL-03078603 Travel Open 82 $0.00 Jan 25, 11:54 PM

Details