Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321941 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Jan 26)
✓ SLA Met (5d early)
Dispatch 33.0d
Coordinators 0.6d
Field Work 0.7d
Incomplete 0.0d (excluded)
Billing 3.5d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
0.6 days
Field Work
0.7 days
Incomplete (excluded from total)
0.0 days
Billing
3.5 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
38.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 38.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.7d / 1.0d SLA
Billing Review
2.8d / 2.0d SLA
Incomplete
0.0d
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321941
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 11:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 10h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T13:00:00.000+0000
🔧
Status: Tech On Site by Robert Lewis Jan 20, 3:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 46m
⏱️
Labor Added Jan 20, 4:01 PM
Type: Labor
Status: Open
Qty: 0.75
🚗
▶
2 Status: Tech Off Site Jan 20, 9:16 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
💵
Status: Billing Review by Diane Patton Jan 22, 12:58 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 15h
⏳ 3.0 business days
⚠️
Status: Incomplete by Fady Messak Jan 26, 12:58 PM
From: Billing Review
To: Incomplete
Duration in Previous: 3d 23h
🏁
Status: Closed by Robert Lewis Jan 26, 1:06 PM
From: Incomplete
To: Closed
Duration in Previous: 7m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Yecenia Campos Jan 30, 12:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 11.0 business days
🧾
Invoice Created Feb 16, 11:47 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 20, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03072109 Labor Open 0.75 $56.48 Jan 20, 4:01 PM

Details