Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321951 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 11)
✓ SLA Met (78d early)
Dispatch 48.0d
Coordinators 1.5d
Billing 0.9d
✓ SLA Met
Dispatch
48.0 days
Over SLA
Coordinators
1.5 days
Over SLA
Billing
0.9 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 11, 2026 (78 days early)
📅
49.0 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
50.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 50.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
1.5d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321951
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Technician Assigned Feb 10, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 13h
⏱️
▶
2 Labor Added Feb 11, 9:39 AM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18h 41m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03100661 Labor Open 0.75 $56.48 Feb 11, 9:39 AM

Details