Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321968 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 3)
✓ SLA Met (86d early)
Dispatch 43.0d
Coordinators 0.6d
Field Work 0.0d
Billing 6.9d
✓ SLA Met
Dispatch
43.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Billing
6.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 4, 2026 (85 days early)
📅
43.0 days Total Age
⏱️
43.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 43.0 days stuck in "Entered"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
43.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
WO Correction Needed
1.9d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPatton - Missing last few digits on nosecone SN

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321968
Type: Upgrade
Priority: PC
🚨 43.0 business days
👷
▶
2 Technician Assigned Feb 3, 2:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 13h
🔧
▶
2 Status: Tech On Site Feb 3, 6:52 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.5, 11
🏁
Status: Closed by Robert Lewis Feb 3, 7:04 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
💵
Status: Billing Review by Diane Patton Feb 6, 6:38 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 33m
⏳ 2.7 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 10, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 17h
🏁
Status: Closed by Robert Lewis Feb 11, 11:53 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 55m
📄
Status: Ready to Bill by Diane Patton Feb 11, 12:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 43.0 business days (threshold: 4.0 business hours)
Exceeded by 42.5 business days
Assigned
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (3)

Name Type Status Qty Amount Date
WL-03090221 Labor Open 0.75 $56.48 Feb 3, 6:57 PM
WL-03090222 Labor Open 0.5 $0.00 Feb 3, 6:57 PM
WL-03090223 Travel Open 11 $0.00 Feb 3, 6:57 PM

Details