Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (18 biz days late)
🕐 Clock stopped: Invoiced (May 27, 2026)
44d
▶ Clock Running
Status: Created
Dec 5 → Feb 10, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Closed
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 64 of ? biz days used
35d
▶ Clock Running
Status: Billing Review
Mar 11 → Apr 29, 2026
35 business days (counted)
Running total: 99 of ? biz days used
19d
▶ Clock Running
Status: Incomplete
Apr 29 → May 27, 2026
19 business days (counted)
Running total: 118 of ? biz days used
Created: Dec 5, 2025
Invoiced: May 27, 2026
Show SLA Clock Detail (10 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 10 |
Created |
▶ Running
|
44 |
44 |
| Feb 10 → Feb 13 |
Assigned |
▶ Running
|
3 |
47 |
| Feb 13 → Feb 14 |
Completed |
▶ Running
|
0 |
47 |
| Feb 14 → Feb 24 |
Closed |
▶ Running
|
6 |
53 |
| Feb 24 → Feb 25 |
WO Correction Needed |
▶ Running
|
1 |
54 |
| Feb 25 → Mar 5 |
Closed |
▶ Running
|
6 |
60 |
| Mar 5 → Mar 6 |
WO Correction Needed |
▶ Running
|
1 |
61 |
| Mar 6 → Mar 11 |
Closed |
▶ Running
|
3 |
64 |
| Mar 11 → Apr 29 |
Billing Review |
▶ Running
|
35 |
99 |
| Apr 29 → May 27 |
Incomplete |
▶ Running
|
19 |
118 |
Incomplete
19.3d (excluded)
✗ SLA Missed
Dispatch
45.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Incomplete (excluded from total)
19.3 days
Billing
40.2 days
Over SLA
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: May 27, 2026 (26 days late)
⏱️
45.0d in Entered
Longest Stage
🔄
13 transitions
Status Changes
⚠️
100.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
45.0 days stuck in "Entered"
⏱️
Total Delay
100.9 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
1.0d
/ 1.0d SLA
WO Correction Needed
2.7d
Billing Review
36.0d
/ 2.0d SLA
Ready to Bill
1.5d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
4/29/26 DPatton - missing both SN pictures
3/10/26 Ycampos - Placed WO in BR, WO has been in WOC multiple times. Still missing both pics. Fady/Chris/Doug to determine if we can bill as is.
3/5/26 DPatton - Missing photos of SN's
Unable to locate SN picture
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
Timeline
📋
Work Order:
WO-01321980
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
67d 10h
⏱️
Type:
Labor
Status:
Open
Qty:
0.5, 0.75
✔️
From:
Assigned
To:
Completed
Duration in Previous:
2d 11h
🏁
From:
Completed
To:
Closed
Duration in Previous:
23h 8m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
10d 19h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
13h 45m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
8d 7h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
18h 7m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
4d 14h
⚠️
From:
Billing Review
To:
Incomplete
Duration in Previous:
49d 17h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
27d 23h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
7d 23h
📨
🧾
Invoice Number:
SM-264139
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
Bottlenecks
Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03104327 |
Labor |
Open |
0.5 |
$0.00 |
Feb 12, 11:15 PM |
| WL-03104328 |
Labor |
Open |
0.75 |
$56.48 |
Feb 12, 11:15 PM |