Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321980 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

🔴 Behind
PC Per client agreement
Target: Apr 30, 2026
⚠ 14d overdue
Dispatch 48.0d
Coordinators 3.5d
Field Work 1.0d
Billing 38.7d
⚠ Overdue
Dispatch
48.0 days
Over SLA
Coordinators
3.5 days
Over SLA
Field Work
1.0 days
Billing
38.7 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 (15 days overdue)
📅
51.0 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
99.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 99.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
3.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
17.5d / 1.0d SLA
WO Correction Needed
2.7d
Billing Review
36.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 DPatton - missing both SN pictures

3/10/26 Ycampos - Placed WO in BR, WO has been in WOC multiple times. Still missing both pics. Fady/Chris/Doug to determine if we can bill as is.


3/5/26 DPatton - Missing photos of SN's

Unable to locate SN picture

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321980
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Technician Assigned Feb 10, 11:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 10h
⏳ 3.0 business days
⏱️
2x Labor Added Feb 12, 11:15 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
Status: Completed by Derick Velazquez Feb 12, 11:39 PM
From: Assigned
To: Completed
Duration in Previous: 2d 11h
🏁
Status: Closed by Derick Velazquez Feb 13, 10:48 PM
From: Completed
To: Closed
Duration in Previous: 23h 8m
⚠️ 7.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:59 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 19h
🏁
Status: Closed by Derick Velazquez Feb 25, 7:45 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 45m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:46 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 7h
🏁
Status: Closed by Derick Velazquez Mar 6, 8:53 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 7m
⏳ 3.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 11, 12:09 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 14h
🚨 36.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 5:17 PM
From: Billing Review
To: Incomplete
Duration in Previous: 49d 17h

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03104327 Labor Open 0.5 $0.00 Feb 12, 11:15 PM
WL-03104328 Labor Open 0.75 $56.48 Feb 12, 11:15 PM

Details