Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321991 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 3)
✓ SLA Met (25d early)
Dispatch 43.0d
Coordinators 0.9d
Billing 4.2d
✓ SLA Met
Dispatch
43.0 days
Over SLA
Coordinators
0.9 days
Over SLA
Billing
4.2 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 3, 2026 (25 days early)
📅
43.0 days Total Age
⏱️
43.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 43.0 days stuck in "Entered"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
43.0d / 0.5d SLA
Assigned
0.9d / 0.5d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/03/2026 LIser- Replaced and configured nosecone.
🔍 Technician Findings
02/03/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01321991
Type: Upgrade
Priority: PC
🚨 43.0 business days
👷
▶
2 Technician Assigned Feb 3, 10:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 9h
⏱️
Labor Added Feb 3, 5:02 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Feb 3, 5:09 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7h 3m, 0m
⏳ 4.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 0h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 43.0 business days (threshold: 4.0 business hours)
Exceeded by 42.5 business days
Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03089873 Labor Open 0.75 $56.48 Feb 3, 5:02 PM

Details