Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01321999 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 17, 2026

✅ Completed

PC Per client agreement

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 18)

✓ SLA Met (9d early)

Dispatch 53.0d

Coordinators 1.1d

Field Work 0.0d

Billing 3.0d

✓ SLA Met

Dispatch
53.0 days
Over SLA

Coordinators
1.1 days
Over SLA

Field Work
0.0 days

Billing
3.0 days
Over SLA

Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)

📅

53.1 days Total Age

⏱️

53.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

59.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 53.0 days stuck in "Entered"

⏱️

Total Delay 59.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

53.0d / 0.5d SLA

Assigned

1.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

3.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01321999

Type: Upgrade

Priority: PC

🚨 53.0 business days

👷

▶

2 Technician Assigned Feb 17, 9:52 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 74d 8h

🔧

Status: Tech On Site by Robert Lewis Feb 17, 7:38 PM

From: Assigned, Tech On Site

To: Tech On Site, Completed

Duration in Previous: 9h 45m, 0m

⏱️

▶

2 Labor Added Feb 17, 7:47 PM

Labor Added → Status: Closed

🏁

Status: Closed by Robert Lewis

From: Completed

To: Closed

Duration in Previous: 12m

⚠️ 5.5 business days

📄

Status: Ready to Bill by Diane Patton Feb 24, 7:05 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 23h

⏳ 3.6 business days

📨

Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 2d 23h

🧾

▶

2 Invoice Created Feb 27, 6:26 PM

Invoice Created → Status: Invoiced

💰

Status: Invoiced by Yecenia Campos

From: Invoice Pending

To: Invoiced

Duration in Previous: 6m

Bottlenecks

Entered

Duration: 53.0 business days (threshold: 4.0 business hours)

Exceeded by 52.5 business days

Assigned

Duration: 1.1 business days (threshold: 4.0 business hours)

Exceeded by 4.6 business hours

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-255231

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03109451	Labor	Open	0.75	$56.48	Feb 17, 7:47 PM