Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322002 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (53 biz days early)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
47d
▶ Clock Running
Status: Created
Dec 5 → Feb 13, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 15, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 13 Created ▶ Running 47 47
Feb 13 → Feb 15 Assigned ▶ Running 0 47
Dispatch 48.0d
Coordinators 0.7d
Billing 2.5d
✓ SLA Met
Dispatch
48.0 days
Over SLA
Coordinators
0.7 days
Over SLA
Billing
2.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 15, 2026 (74 days early)
📅
48.0 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
51.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 51.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322002
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Technician Assigned Feb 13, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 70d 12h
⏱️
Labor Added Feb 13, 2:29 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 1.0 business days
⏱️
2x Labor Added Feb 15, 4:02 PM
Type: Labor, Travel
Status: Open
Qty: 2, 82
✔️
Status: Completed by Horace Barnes Feb 15, 4:08 PM
From: Assigned
To: Completed
Duration in Previous: 2d 2h
🏁
Status: Closed by Horace Barnes Feb 15, 4:17 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 0h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 5.8 business hours (threshold: 4.0 business hours)
Exceeded by 1.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03105291 Labor Open 0.75 $56.48 Feb 13, 2:29 PM
WL-03106542 Labor Open 2 $0.00 Feb 15, 4:02 PM
WL-03106543 Travel Open 82 $0.00 Feb 15, 4:02 PM

Details