Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322002 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 15, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 15)

✓ SLA Met (74d early)

Dispatch 51.0d

Coordinators 0.7d

Billing 2.5d

✓ SLA Met

Dispatch
51.0 days
Over SLA

Coordinators
0.7 days
Over SLA

Billing
2.5 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 15, 2026 (74 days early)

📅

51.0 days Total Age

⏱️

51.0d in Entered Longest Stage

🔄

5 transitions Status Changes

⚠️

55.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 51.0 days stuck in "Entered"

⏱️

Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

51.0d / 0.5d SLA

Assigned

0.7d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

4.0d / 1.0d SLA

Ready to Bill

2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322002

Type: Upgrade

Priority: PC

🚨 51.0 business days

👷

▶

2 Technician Assigned Feb 13, 1:09 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 70d 12h

⏱️

Labor Added Feb 13, 2:29 PM

Type: Labor

Status: Open

Qty: 0.75

⏳ 1.0 business days

⏱️

2x Labor Added Feb 15, 4:02 PM

Type: Labor, Travel

Status: Open

Qty: 2, 82

✔️

Status: Completed by Horace Barnes Feb 15, 4:08 PM

From: Assigned

To: Completed

Duration in Previous: 2d 2h

🏁

Status: Closed by Horace Barnes Feb 15, 4:17 PM

From: Completed

To: Closed

Duration in Previous: 9m

⏳ 4.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 19, 3:13 PM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 22h

⏳ 3.0 business days

📨

Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 4d 0h, 0m

🚨 34.0 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 51.0 business days (threshold: 4.0 business hours)

Exceeded by 50.5 business days

Assigned

Duration: 5.8 business hours (threshold: 4.0 business hours)

Exceeded by 1.8 business hours

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready to Bill

Duration: 2.5 business days (threshold: 1.0 business days)

Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Horace Barnes

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254695

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03105291	Labor	Open	0.75	$56.48	Feb 13, 2:29 PM
WL-03106542	Labor	Open	2	$0.00	Feb 15, 4:02 PM
WL-03106543	Travel	Open	82	$0.00	Feb 15, 4:02 PM